Policies
Refund policy
No fine print. Here's exactly what happens if you change your mind.
The short version
- Within 3 months of launch: cancel and get 75% of your build fee back.
- After 3 months: build fees are non-refundable.
- Monthly care plan: cancel any time. Current month is not refunded; your site stays live through the end of that billing period.
Build fee refunds
Every project has a one-time build fee ($650–$2,000 depending on scope). If you cancel your account and request a refund within three (3) months of your site going live, we'll refund 75% of the build fee you paid. The remaining 25% covers design work, copywriting, and hosting setup that's already been delivered.
After three months from launch, build fees are non-refundable. At that point you've had the site earning for you long enough that we consider the work delivered in full.
Monthly care plan
Your care plan ($50–$200/mo) is billed monthly, month-to-month. You can cancel any time from your client portal. When you cancel:
- Your site stays live through the end of the current billing period.
- The month you're in is not refunded (partial-month refunds aren't offered).
- After that, your site goes offline unless you migrate it elsewhere — you own the domain and content and we'll help you export.
Chargebacks
If something isn't right, call or text us first — (208) 555-2739. We answer the phone. Filing a chargeback without contacting us pauses your site immediately and forfeits any refund.
How to request a refund
Email hello@apexwebsolutions.co or message us from your client portal. Approved refunds are returned to the original payment method within 5–10 business days.
Last updated: July 2026