Terms of service

Apex Web Solutions designs, builds, hosts, and maintains websites for our clients. Specific deliverables, timelines, and pricing are described in your project agreement or invoice.

Build fees are billed up front or in two installments. Care plans are billed monthly on the day you authorize the first charge, then the same day each month. Late payments over 15 days may result in your site being paused until payment is made current.

Once your project is paid in full, you own the design, content, domain, and site files. We retain the right to display your project in our portfolio unless you ask us not to.

Care plans are month-to-month. You can cancel any time from your client portal. Your site remains live through the end of the paid period, then goes offline unless you migrate it elsewhere. Build fees already paid are non-refundable once work has started.

You're responsible for the accuracy of information you provide (business hours, prices, service area), for keeping your login credentials secure, and for not using the site to distribute unlawful content.

We target 99.9% uptime. Support requests submitted through the client portal or email are answered within one business day. We are not liable for downtime caused by third-party providers, DNS issues outside our control, or acts of nature.

Our total liability for any claim arising from these services is limited to the amount you paid us in the twelve months before the claim. We are not liable for lost profits or indirect damages.

We may update these terms occasionally. Material changes will be announced in the client portal or by email at least 30 days before they take effect.

Questions? Email hello@apexwebsolutions.co or call (208) 555-2739.